Account Deletion

1. Overview

You can request deletion of your MatriqGo mobile or web account at any time. This page explains how to submit a request, what we delete, what we may retain, and how long the process takes. Deletion is available without requiring you to keep using the app.

2. How to request account deletion

Use any of the methods below. We treat each as a formal account-deletion request.

• Use the “Submit an account deletion request” form on this page. It sends to contact@matriqgo.com with the subject “Account Deletion Request”. Include your name, phone number, and reason; email is optional.
• Email contact@matriqgo.com from the address registered on your MatriqGo account, with the subject line “Account Deletion Request”. Include your full name, registered phone number (if any), and the organization or site name associated with your login.
• Call +91 81781 88946 during Monday–Saturday, 9:00–19:00 IST, and ask for account deletion. We will confirm your identity before proceeding.
• If your organization administrator manages accounts in the MatriqGo console (dashboard.matriqgo.com), you may also ask that admin to deactivate or remove your user; we still complete personal-data deletion on request as described below.

3. Verification and processing time

We verify that the request comes from the account holder (or an authorized organization admin) before deleting data. After verification, we process deletion within 30 days. You will receive a confirmation email when the request is accepted and again when deletion is complete. Access to the account is revoked as soon as deletion begins.

4. Data we delete

When your account deletion is completed, we permanently delete or irreversibly anonymize personal data tied to your user account, including:

• Profile details such as name, email address, phone number, and login identifiers
• App preferences, device tokens used for notifications, and session / authentication records
• Personal support tickets and messages you opened in your own name, where they are not required for another user’s ongoing work order
• Attendance check-ins, visitor entries, and patrol logs attributed solely to you, once any legal hold period below has passed

5. Data we may retain

Some information is kept only when we have a legitimate need or legal obligation. Retained data is limited to what is necessary and is not used for marketing.

• Facility / IoT operational records (for example energy readings, asset history, or tickets that other users still need) may remain on the organization’s site account with your personal identifiers removed or replaced by a generic “deleted user” label
• Billing, invoice, and contract records for the organization that purchased MatriqGo, retained as required for tax and accounting (typically up to 8 years under applicable Indian law)
• Security, fraud-prevention, and audit logs needed to investigate abuse, retained for up to 12 months
• Information we must keep to comply with a legal hold, court order, or regulatory request, retained until that obligation ends

6. Organization-managed accounts

If your login was created by a society, campus, or industrial customer, deleting your personal account does not delete the organization’s MatriqGo deployment or other users’ data. Organization admins remain responsible for site-level data. Personal identifiers associated with you are removed or anonymized as described above.

7. App Store and Play Store note

This page is the publicly available account-deletion resource for the MatriqGo iOS and Android apps. You do not need to install or keep the app to request deletion. For broader privacy practices, see our Privacy Policy.

8. Contact

Questions about account deletion: contact@matriqgo.com, +91 81781 88946, or the Contact page on matriqgo.com. MatriqGo Technology Pvt. Ltd., WeWork Oxygen Business Park, Sector 141, Noida, Uttar Pradesh 201305, India.